Frequently Asked Questions

Yes. I’ve completed Pro Pet Hero’s online Pet First Aid & CPR course, taught by Doctor of Veterinary Medicine specializing in small animal emergency and critical care. The course covered recognizing potential emergencies and essential pet first aid techniques for dogs and cats. I also bring a Pet First AID kit to all scheduled services. If en emergency arises, I’ll prioritize your pet’s immediate safety, contact you, and seek appropriate veterinary assistance as needed. My training and supplies do not replace professional veterinary care.

Yes. I can assist with many routine medications during a drop-in visit. This includes pills, liquid medications, topical creams, ointments, and similar non-invasive treatments. I follow all instructions provided by you and your veterinarian to help ensure medications are given safely and consistently. While I am certified in Pet First Aid and CPR, I am not a veterinary professional and do not administer injections, including insulin or perform procedures that require veterinary training.

Yes! I care for pets who may require a little extra assistance, including those with sensory impairments, mobility changes, ongoing care routines, or those recovering from surgery or illness. I carefully follow the instructions provided by you and your veterinarian to help maintain your pet’s established routine, whether you’re away or just need someone to lend a helping hand. 

I serve the following communities throughout the Greater Grand Rapids area:

Ada, Byron Center, Caledonia, Cascade, Comstock Park, East Grand Rapids, Forest Hills, Grand Rapids, Grandville, Hudsonville, Jenison, Kentwood, Rockford, Walker, and Wyoming.

Don’t see your city listed? Feel free to reach out! Just call or text (616) 330-6724 and I will be happy to confirm availability and discuss any applicable travel fees for your location. 

Yes, when my schedule allows. I know how important it is to have someone you trust when plans change unexpectedly, and I strive to be a dependable resource you can count on. While advance booking is always recommended, especially for recurring services or holiday periods, I encourage you to reach out even if your need is on short notice. If I have availability, I’ll be happy to help! 

Visits are typically scheduled within a designated arrival window rather than at an exact time, allowing flexibility when coordinating care for multiple clients.

My standard arrival windows are:

Morning: 9 AM-12 PM
Early Afternoon: 12 PM-3 PM
Late Afternoon: 3 PM-6 PM
Evening: 6 PM-9 PM

If your pet has a medication schedule, a specific routine, or you simply need an exact arrival time, just let me know! I am happy to discuss a scheduled arrival time when needed. We’ll find the best option for your pet during our meet-and-greet.

I understand that life happens and plans can change unexpectedly. If you need to cancel or reschedule a service, please provide as much notice as you can and I’ll do my best to work with you whenever possible. While I always do my best to be flexible, late cancellations and last-minute schedule changes may be subject to a fee, as outlined in the Service Agreement. 

Absolutely! I can provide updates throughout your pet’s visit so you can stay connected and feel reassured while you’re away. Updates may include photos, videos, messages, or a quick summary of your pet’s care during their time with me. We can discuss your preferences and what works best for you during our meet-and-greet!

Your pet sets the pace for each visit. If they want to play, that’s great. If they’d rather relax quietly, that’s perfectly fine too! Every pet adjusts differently; therefore, I don’t rush or pressure interactions, allowing trust to develop naturally. If handling is necessary for their safety, health, or essential care, I will do so as calmly and gently as possible. 

I’m happy to care for pets with a variety of individual needs, but I’m not able to take on pets with aggression or behavioral concerns that require specialized handling or support. This helps ensure that I’m providing care that is safe and comfortable for everyone involved.

Your pet’s safety always comes first. During periods of extreme heat, severe cold, ice, thunderstorms, or other hazardous weather, I may adjust the length, timing, or activities of a visit to keep your pet safe and comfortable. Any necessary changes will be based on weather conditions, your pet’s individual needs, and will always be communicated with you.